This is a short lesson looking at a couple of pictures of 'problems' - some serious and some a little less so.

This lesson will introduce some terminology for understanding RCA. We will also look at the goals of RCA and the so-called Deming Wheel of Plan-Do-Check-Act. At the end of the lesson there is a quizz you'll need to answer to move onto the next lesson.

This lesson starts off with another case study and then delves into different types of problems and causes.

Teamwork is critical to the success of Root Cause Analysis. By knowing how to teams form and function, a team leader will be better equipped to guide the team through rough patches and ensure the success of the project.