Lesson 1 – Introduction

Pursuing your certificate and CPD Points.

Lesson 2 – What do problems look like??

This is a short lesson looking at a couple of pictures of 'problems' - some serious and some a little less so.

Lesson 3 – The Basics?

This lesson will introduce some terminology for understanding RCA. We will also look at the goals of RCA and the so-called Deming Wheel of Plan-Do-Check-Act. At the end of the lesson there is a quizz you'll need to answer to move onto the next lesson.

Lesson 4 – Problems Identification?

This lesson starts off with another case study and then delves into different types of problems and causes.

Lesson 5 – Teamwork?

Teamwork is critical to the success of Root Cause Analysis. By knowing how to teams form and function, a team leader will be better equipped to guide the team through rough patches and ensure the success of the project.

Lesson 6 – Problem Selection

Lesson 7 – Problem Definition

Lesson 8 – Data Collection

Lesson 9 – Problem Analysis

Lesson 10 – More Tools

Lesson 11 – Case Study

Lesson 12 – More Tools 2

Lesson 13 – Corrective Actions

Lesson 14 – Methodologies

Lesson 15 – Monitor Adjust

Lesson 16 – Team Selection

Claiming your CPD Points

Lesson 1- Introduction