Lesson 1 – Introduction
Lesson 1 – Course Expectations
Pursuing your certificate and CPD Points.
Pursuing your certificate and CPD Points.
Lesson 2 – What do problems look like?
Lesson 2 – Problems, Problems, Problems00:02:04
IDENTIFY PROBLEMS
Lesson 3 – The Basics
Lesson 3 – Root Cause Analysis Basics00:14:19
Exercise 3 – RCA PROCESS QUIZZ
Lesson 4 – Problems Identification
Lesson 4 – Problems & Failures00:12:42
PROBLEM ANALYSIS QUIZ
Lesson 5 – Teamwork
Lesson 5 – Teamwork00:17:24
Exercise 5 – Are you up for the challenge?
Lesson 6 – Problem Selection
Lesson 6 – Problem Selection00:08:40
Exercise 6 – Matabele Grocery Shop
GROCERY SHOP CASE
Lesson 7 – Problem Definition
Lesson 7 – Problem Definition00:06:06
Exercise 7 – Problem Definition
Lesson 8 – Data Collection
Lesson 8 – Data Collection00:12:55
Exercise 8 – Matabele Shop Interviews
Lesson 9 – Problem Analysis
Lesson 9.1 – Brainstorming & Ishikawa Diagrams00:18:12
Lesson 9.2 – 5 Why’s, Scatterplots and more00:28:13
Exercise 9 – Analyse the complaints at Matabele
Lesson 10 – More Tools
Lesson 10 – More Tools00:19:25
Exercise 10 – Fault Tree Analysis Solution
Lesson 11 – Case Study
Lesson 11 – Clayton Tunnel Case Study00:09:44
Lesson 12 – More Tools 2
Lesson 12.1 – Barrier Analysis00:17:50
Lesson 12.2 – Bow Tie Analysis00:08:51
Lesson 12.3 – Change Anaylsis00:10:09
Exercise 11 – Change Analysis
Lesson 13 – Corrective Actions
Lesson 13.1 – TRIZ00:14:38
Lesson 13.2 – Multifactor Analysis00:05:05
Lesson 13.3 – Poka Yoke (Mistake-Proofing)00:13:56
Exercise 12 – Matabele Shop Wrap-up Exercise
Lesson 14 – Methodologies
Lesson 14 – Methodologies00:13:02
Exercise 13 – A3 Problem Solving Project
Lesson 15 – Monitor Adjust
Lesson 15 – Monitor, Adjust and Standardise00:04:47
Lesson 16 – Team Selection
Lesson 16 – Team Selection00:06:06