Corporate responsibility has come a long way. Today this includes topics like integrity, safety, growth, caring and personal development on top of customer satisfaction and profits. None of these objectives can be achieved without a structured approach of planning, implementation and controls and staff need to be equipped for this task if they are to be successful or even held accountable. The course is based in tried and tested methodologies of problem solving, much of which have been developed in the automotive industry and quality assurance fields. Delegates will walk away with a toolkit to equip them for problems ranging from industrial accidents, equipment failure, performance losses, dissatisfied customers, system failures and many more. Corporate responsibility has come a long way. Today this includes topics like integrity, safety, growth, caring and personal development on top of customer satisfaction and profits. None of these objectives can be achieved without a structured approach of planning, implementation and controls and staff need to be equipped for this task if they are to be successful or even held accountable. The course is based in tried and tested methodologies of problem solving, much of which have been developed in the automotive industry and quality assurance fields. Delegates will walk away with a toolkit to equip them for problems ranging from industrial accidents, equipment failure, performance losses, dissatisfied customers, system failures and many more.